Episode 17 · November 3, 2026 · 1:02:30
The Healthcare AI Arms Race and Who Pays for It
Guest: David Contorno
About this episode
Is AI helping patients, or making an expensive healthcare system even more expensive? David Contorno, founder of ePowered Benefits, joins Brittany to explore how AI is being used in healthcare, health insurance, and employee benefits, and who ultimately benefits. David shares his view on the AI arms race between hospitals and insurers, why broker compensation matters, and how AI can help benefits professionals research prescription costs and automate repetitive work. They also cover how patients can ask better questions, evaluate providers, and take a more active role in their care, from rethinking employer health plans to using ChatGPT in everyday life.
Chapters
- Welcome to Intelligence Resources (0:00)
- Meet David Contorno: Rethinking Employee Benefits (0:46)
- Where AI Investment in Healthcare Is Going (7:07)
- AI, Underwriting, and Self-Funded Health Plans (11:18)
- Practical AI Uses for Benefits Brokers (14:49)
- Healthcare vs. Health Insurance (28:56)
- AI's Potential for Doctors and Patients (30:25)
- Helping Employees Navigate Care and Prescriptions (34:18)
- Why Healthcare Transparency Needs Patient Demand (37:12)
- Using AI to Research Providers and Quality (41:08)
- Empowering Patients to Ask Better Questions (45:44)
- Investing in Wellness and Rethinking Plan Costs (47:43)
- Workers' Comp vs. Health Plans: A Revealing Comparison (53:07)
- How David Uses AI in Everyday Life (56:02)
- Medical Data, ChatGPT, and Privacy (58:41)
- Connect With David and Closing Thoughts (1:01:12)
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