Episode 16 · October 27, 2026 · 59:06
100 Resumes, 20 to Review: How a Chief People Officer Trained AI
Guest: Mike Terry
About this episode
Can AI learn how you work? Mike Terry, Chief People Officer at Evolution Parking & Guest Services, joins Samantha and Brittany to share how he trained Claude by having it observe his resume reviews over two weeks, then used it to narrow 100 applications to 20 for his review while he took lunch. From recruiting and automated reports to employee follow-ups and a workers' compensation workflow built in two hours, this episode explores how AI can create more time for the people behind the paperwork. Hear how these experiments helped him avoid a planned $35,000 annual software investment and rethink his team's hiring needs, while keeping human judgment involved.
Chapters
- Welcome to Intelligence Resources (0:00)
- From AI Experiment to First Big Win (1:08)
- Using AI Agents for Everyday HR Tasks (3:31)
- Training Claude to Help Review Resumes (4:38)
- Avoiding a $35,000 Software Investment (7:02)
- Managing AI Usage Limits (8:51)
- AI Governance and Company Guidelines (12:48)
- Choosing Between Claude, ChatGPT, and Copilot (14:43)
- Finding Help With Benefits Notices (17:02)
- Teaching AI Your Writing Style (18:27)
- Reviewing AI-Drafted Emails (19:35)
- Using Voice-to-Text on the Go (21:45)
- AI's Environmental Impact (26:00)
- How Automation Changed His Hiring Plans (28:00)
- Building a Workers' Compensation Workflow (29:46)
- Two Hours to Build a New Workflow (32:10)
- Asking AI What Else It Can Automate (34:00)
- Lessons From Automating Document Downloads (35:23)
- Keeping Up With Employee Communications (36:37)
- Preparing a Weekly Executive Brief (38:25)
- Self-Driving Cars and Trust in AI (39:23)
- Exploring AI in Parking and Guest Services (42:48)
- Smart Glasses and Future Possibilities (44:35)
- Recruiting Results and What Comes Next (55:04)
- Closing Thoughts and Where to Connect (58:17)
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